🏷️ Internal Trade-In Events & Offer Tags

We've added support for Custom Method Internal Event Locations and Offer Tags to help businesses manage internal trade-in events and workflows.

What's included:

• Custom Method locations for internal trade-in events

• Customer Visibility toggle to hide locations from customer-facing widgets

• Offer Tags with filtering and export support

• Instant Offer badge visibility

• Auto-apply tags during Trade-In sessions

• Integration with Workflow Settings, Notifications, Localization, Customer Portal, and Offer Management

• Available on Growth plans and above

👉 Learn more about Custom Method Locations and Offer Tags.

💰 Payout Bonus Rules

We've introduced a new bonus engine for payout incentives.

What's included:

• New Bonuses tab under Settings → Payouts

• Percentage and fixed amount bonus rules

• Targeting by payout method, user email, user role, offer date, and offer tag.

• Priority-based bonus matching

• Automatic migration of existing payout bonuses

• Bonus recalculation when payout methods or item values change

• Optional tag assignment during Trade-In creation

👉 Learn more about Bonus Rules.

🔐 Item Lock Hold Enhancements

We've expanded the Item Lock Hold functionality for managing locked devices.

What's included:

• New "Mark as Locked" and "Mark as Unlocked" actions on the offer detail.

• Ability to return items back to Item Lock Hold.

• Manual unlock verification support.

• Restricted to supported lockable device categories.

• Improved validation and audit logging.

👉 Learn more about Handling Activation-Locked Devices.

📍 Custom Location Access Permissions

We've added location-level permission controls for Custom Locations.

What's included:

• Per-location access permissions

• Users only see authorized locations

• Dashboard location selector respects permissions

• Automatic location selection when users only have access to one location

• Improved multi-location security and workflow management

👉 Learn more about Roles and Permissions.

📊 Data Updates

🆕 New Catalog Additions

We've added new devices and categories to the catalog, including:

• Honor 600 5G Series

• Nintendo Switch V2

• Casio DR-210TM

• Bang & Olufsen TVs

• Bang & Olufsen Speakers

🔄 Catalog Updates

• Samsung Galaxy A16 5G now available in 128GB and 256GB variants

• Panasonic MFT 14-140mm F/3.5-5.6 ASPH Power OIS Lumix G Vario renamed to Panasonic Lumix G Vario 14-140mm f/3.5-5.6 Power OIS WR

👉 See the full list in the Data Updates Help Guide.

✨ More improvements are on the way!

✨ Features Update

🔄 Trade-In Dashboard Flow Improvements

We’ve simplified the Trade-In Dashboard flow to make in-store trade-ins faster and more efficient by allowing staff to check pricing before entering customer details.

What’s included:

• New step order: Item → Customer → Payout

• Users can view pricing immediately after selecting an item

• Payout is now optional during offer creation

• Offers are only finalized after the Item and Customer information are completed

• IMEI/SN and Internal Notes moved into a collapsible section hidden by default

• Improved flow consistency for faster in-store processing

This update helps reduce friction during offer intake and speeds up in-store workflows.

👉 Learn more about Trade-In flow Mail-In/In-store.

📦 Batch Quote Workflow Improvements

We’ve improved the Batch Quote experience to make quote creation more reliable, flexible, and easier to manage for both partners and customers.

What’s included:

• Improved item search reliability aligned with Widget and Trade-In flows

• Support for Half Custom and Fully Custom item creation

• Collapsible item group tables for better usability

• Sticky page header with always-visible Continue button

• Better Memo labeling and cleaner Batch Quote PDF formattingThe

• Reset Sign Contract button has been improved in the Customer Portal

• Duplicate {:offer-detail-link} shortcode removed from templates

• Terminology updates:

  • Bulk Quote → Batch Quote

  • Agent → Representative

• New Batch Quote Confirmation notification

  • Triggered immediately when a Batch Quote is created

  • Default state: OFF

This update improves usability, consistency, and operational reliability across the Batch Quote workflow.

👉 Learn more about How to Create a Batch Quote and How the Batch Quote flow works.

🔐 Batch Quote Pricing Permission Controls

We’ve added new permission controls for Batch Quote pricing actions to help businesses manage pricing authority and prevent unauthorized adjustments.

What’s included:

• New permission settings under:
  Permissions → Main Menu → Offer Management → Batch Quote

• Control which users or roles can edit the quoted price slider

• Set the maximum allowed slider percentage per role

• Restrict manual price editing during Batch Quote creation

• Disabled or locked slider states for restricted users

• Backend validation to prevent unauthorized pricing submissions

• Users without pricing permission can still create custom items but cannot set prices

• Real-time validation and helper messaging when limits are reached

This update helps businesses maintain pricing consistency and better control discounting workflows.

👉 Learn more about User Settings.

⚡ Pricing Import & Export Infrastructure Improvements

We’ve rebuilt the pricing import and export pipeline using our Go service infrastructure to improve performance, stability, and reliability for large pricing datasets.

What’s included:

• Peak export memory reduced from ~12 GB to under 100 MB

• Faster CSV and ZIP generation using streaming processing

• Improved import reliability with transactional delete + insert logic

• Automatic rollback protection to prevent $0 pricing corruption

• Product-based condition group resolution replacing sheet-name dependency

• Fixed import mapping issues for special cases like Coros imports

• Improved worker handling with retries, timeout management, and failure tracking

• Hardcoded workbook password removed from exports

• Real-time export/import progress broadcasting improvements

This update significantly improves the stability and scalability of pricing data for large catalogs.

📊 Data Updates

🆕 New Catalog Additions

We’ve expanded the catalog with new smartphones, gaming laptops, and wearable device data.

Examples include:

• Honor 200 Smart

• Honor 400 Series

• Honor Magic7 and Magic8 Series

• OnePlus Nord 4 and Nord 5 Series

• Samsung Galaxy A17, A26, A37, and A57 Series

• Samsung Galaxy XCover7 Pro

• Asus Vivobook S16

• Dexcom G7 Sensor (15 Day)

🛠️ Catalog Specification Improvements

We’ve also improved the ASUS ROG Zephyrus G14 GA402 catalog data by adding more detailed processor, GPU, RAM, and storage configurations.

Examples include:

• AMD Ryzen 7 6800HS models

• AMD Ryzen 7 7735HS models

• AMD Ryzen 9 6900HS models

• AMD Ryzen 9 7940HS models

• NVIDIA RTX 3050 / 4050 / 4060 / 4070 / 4080 / 4090 variants

• AMD Radeon RX 6700S / 6800S variants

Additionally:

• Dexcom G7 Sensor renamed to Dexcom G7 Sensor (10 Day)

👉 See the full list in the Data Updates Help Guide, April 29, and May 12.

✨ More improvements are on the way!

✨ Features Update

🧩 Item Lock Hold (Universal Lock Types)

We’ve expanded the lock-handling flow to support both account locks and screen locks, helping teams continue inspections without delays and reduce back-and-forth with customers.

What’s included:

• Universal Item Lock Hold status

• Item-level lock classification (Account lock / Screen lock)

• Screen lock types support (PIN, Passcode, Pattern)

• Customer Portal actions per item (confirm unlock or submit unlock info)

• Locked Items tab with Lock Type and Unblock Status Item

• Ability to view submitted unlock data and mark items as verified

• Encrypted storage for unlocking data with auto-deletion after verification or 72 hours

This update helps reduce inspection blockers and speeds up the overall processing flow.

👉 Learn more about Item Lock Hold

🗺️ Store Locator – View on Map Enhancement (Widget – In-Store Selection)

We’ve improved the store locator in the widget so that, when customers choose the In-Store option, locations are shown only after a clear location context is provided.

What’s included:

• “View on map” is hidden until a location is provided

• Search map button removed, so results auto-trigger once location is provided

• Location input via “Use current location” or manual search

• Nearest store calculation after the location is set

• Pagination when more than 10 locations are available

• Fallback search using the backend when Google Autocomplete is unavailable

This ensures a more accurate and intuitive store selection experience during the In-Store flow.

👉 Try View on Map directly in the In-Store flow

💰 Coupon Code Improvements

We’ve improved how coupon codes are validated and applied to ensure clear feedback and consistent pricing across offers.

What’s included:

• Validation of coupon codes during offer creation

• Clear error response for invalid coupon codes

• Correct discount application for valid coupon codes

• Coupon type and value stored at the time of offer creation

• Recalculations always use stored coupon logic

• Updates to coupon configuration only apply to new offers

• Frontend-ready error messaging for invalid inputs

• Terminology update from “Promo” to “Coupons.”

This helps prevent confusion and ensures pricing remains stable and predictable.

👉 Learn more about Coupon Logic

📎 Easy Offer Attachment Sortcode

You can now include customer-submitted files directly in New Offer email notifications.

What’s included:

• Sortcode {:offer-file} available in Edit Notification

• The attached file rendered in the email when provided

• Email continues to send normally when no file is attached

• Support for files from the Easy Offer submission payload

This helps provide more complete information directly in email notifications.

👉 Learn more about EasyOffer

📊 Data Updates

🆕 New Catalog Additions

We’ve expanded the catalog with new devices, cameras, lenses, accessories, and smartphones across multiple brands, including Apple, Google, Canon, Nikon, Leica, Sony, Panasonic, Zeiss, and more.

Examples include:

• Google Pixel 10a

• Motorola Moto G Power (2024)

• Canon EOS and RF lens lineup expansions

• Leica M11 and accessory updates

• DJI Osmo Pocket 4

• New binocular and spotting scope models from Bushnell, Zeiss, Nikon, Leica, Meopta, Kowa, and others

• New lens additions from Laowa, Sigma, Tamron, Viltrox, Voigtlander, and Zeiss

• Huawei, LG, and BlackBerry device additions

• Samsung Galaxy Z TriFold

• Nintendo Switch accessories updates

Also, we’ve introduced network compatibility mapping for smartphones to improve carrier support at the device level across regions.

Examples include:

Boost Mobile, Straight Talk, T-Mobile, Verizon, AT&T, Vodafone, O2, Orange, Telstra, and other global carriers

👉 See the full list in the Data Updates Help Guide, March 30, April 07, and April 15.

✨ More improvements are on the way!

✨ Features Update

🎨 Rebranding: Dashboard Visual Alignment (Phase 1)

We’ve applied surface-level rebranding updates across the dashboard to better align with the new Reusely brand identity without introducing major structural changes.

What’s included:

• Updated primary and secondary brand colors

• Improved neutral palette and semantic colors (info, success, warning, danger)

• Typography refinements for better consistency

• New favicon applied across the platform

• Introduction of design tokens for scalable styling

• Visual updates applied to core UI elements (buttons, inputs, tabs, labels, etc.)

⚠️ This is not a full redesign and does not include a new design system rollout.

👉 This is a foundational step toward a future Design System v2.

🧾 Customer Portal: Seller Accepted Message Templates

You can now fully customize the confirmation message shown to customers after they accept an offer.

What’s new:

• Added Mail-In Accepted Offer template

• Added In-Store Accepted Offer template

• Fully editable message content

• Support for dynamic token shortcodes, including:

  • {:company-phone}

  • {:location-phone}

  • {:company-email}

  • {:location-email}

  • {:customer-address}

These templates help you provide clearer instructions and a more branded post-acceptance experience.

👉Learn more about Customer Portal

📥 Exports: Faster & More Reliable Downloads

We’ve improved the export experience by removing email delivery and replacing it with direct downloads.

What’s improved:

• Exports now download directly from the app

• Real-time status tracking (queued, processing, ready, failed)

• Progress indicator for better visibility

• Clear messaging on navigation and interruptions

• Retry option for failed exports

This ensures faster access and reduces the risk of missed or delayed export files.

🧩 Custom Workflows: Create Columns in Custom Status

You can now create custom columns directly while working within a custom status.

What’s improved:

• No need to leave the workflow to add columns

• Works across all buyback types (Mail-In, In-Store, EasySell, Batch Quote)

• Immediate availability after creation

• Built-in validation to prevent invalid or duplicate columns

This removes friction and improves workflow configurability.

👉Learn more about Offer Management

🌍 Customer Portal: Language Selection

Customers can now choose their preferred language directly in the Customer Portal.

What’s new:

• The language selection dropdown is available after login

• Consistent experience with other localized areas

• Improved accessibility for global users

📊 Data Updates

🆕 New Catalog Additions

We’ve expanded the catalog with the latest devices and accessories.

Examples include:

• Samsung Galaxy S26 series

• Samsung Galaxy Buds 4 / 4 Pro

• Apple iPhone 17e

• Apple iPad Air (M4)

• Apple MacBook lineup (M5 series)

• Garmin Venu 4

• Soundboks speakers

Also, we’ve made naming corrections and standardizations for better consistency.

Examples include:

• Lens naming simplification (Laowa FF II series)

• Flash model standardization (Godox V480 series per mount type)

👉 See the full list in the Data Updates Help Guide March 11 and the Data Updates Help Guide March 14.

✨ More improvements are on the way!

✨ Features Update

🎨 Rebranding: New Logo & Favicon

We’ve rolled out the new Reusely branding across the app.

• Updated logo on Login, Sign Up, Create Company, Add-ons, and Request Item pages

• New favicon applied across browser tabs and bookmarks

• No functional impact, verified in staging and production

This marks the first visible step of our rebranding rollout.

👉Learn more about Rebranding: New Logo & Favicon

🌍 Multilingual Support (Internal App)

Reusely now supports multiple languages for internal user workflows.

• Automatic language detection on first launch

• Manual language selector in User Settings

• All internal UI elements localized (navigation, onboarding, tooltips, notifications, system emails, forms, and error messages)

⚠️ End-customer-facing content is not automatically translated.

👉Learn more about Multilingual Support (Internal App)

🔧 RepairDesk Integration: More Sync Control

We’ve enhanced the RepairDesk integration to give you more control over inventory syncing.

You can now independently enable or disable syncing for:

• Bulk Quote

• EasyOffer

Mail-In and In-Store behavior remains unchanged.

👉Learn more about RepairDesk Integration: More Sync Control

📊 Catalog Expansion

We’ve significantly expanded the catalog to support broader coverage for buyback and trade-in.

🆕 New Additions Include

• Tracking Devices (e.g., Apple AirTag models)

• Digital & Action Cameras (Canon, DJI, GoPro, Leica, Sony, and more)

• Fishing Rods (G. Loomis, Sage)

• Camera Accessories

• Major Lens expansion across Sigma, Tamron, Sony, Nikon, Leica, and others

🔄 Product Update

• Insta360 Go 3S is now separated into 64GB and 128GB variants

📝 Category Naming Update

• G. Loomis Asquith models are now clearly separated into pre-2026 and 2026+ versions

👉 See the full list in the Data Updates Help Guide

Review your pricing rules after enabling new items to ensure accurate buyback values.

More improvements are on the way!!

✨ Features Update

🧾 More Flexible Manual Offer Fields

Creating manual offers is now more flexible. Previously, item name, category, and condition were required. You can now show or hide it, and add new fields. Keeping the form as simple or detailed as your team needs.

👉Learn more about How to Manage Custom Offers

📊 Data Update

We’ve expanded your catalog with new data on OnePlus and the Golf Clubs category, and introduced a new category.

🆕 New Data Added

• OnePlus

OnePlus 15, OnePlus 15R

• Golf Clubs

Callaway, TaylorMade, Cleveland, XXIO, and more.

👉 See the full list in the Data Updates Help Guide

🆕 New Category Added

We’ve expanded the Power Tools category to include drills, saws, grinders, sanders, routers, nail guns, cordless ratchets, combo kits, batteries & chargers, and other professional jobsite tools.

👉 Browse the Power Tools catalog

These updates help you broaden your buyback coverage while keeping your catalog accurate and up to date.

⚙️ Stability Improvements

We’ve also made improvements for smoother performance.

• Exporting Data Feeds on the EU Region works more reliably.

• Manual Pricing is now more stable and reliable.

• Images now display correctly in emails.

Thanks for staying up to date with Reusely. More improvements are on the way!

✨ Features Update

🔁 Custom Workflows Across All Buyback Types

You can now use Custom Workflow across all buyback types (Mail-In, In Store, Bulk Quote, and Easy Offer). Giving more flexibility to shape the buyback process around how your team actually works.

👉 Learn more about the Custom Workflow.

💰 New Pricing Source: Recomresale (BuybackBoss)

Reusely now supports pricing from Recomresale (BuybackBoss), giving you more pricing options, broader market coverage, and greater flexibility to instantly sell high-value items with confidence.

📊 Data Update

We’ve refreshed the MacBook catalog with newly supported MacBook Air and MacBook Pro models to keep your data accurate and up to date.

🆕 New Data Added

• MacBook Air

  • 13-inch (2018, Intel)

  • 13-inch & 15-inch (2024, Apple M3)

• MacBook Pro

  • 13-inch (2020, Intel)

  • 14-inch (2023, Apple M3 / M3 Pro / M3 Max)

  • 15-inch (2018, Intel, Radeon Pro Vega)

👉 See the complete list in the Data Updates Help Guide

⚙️ Stability Improvements

We’ve shipped several fixes to keep things running more smoothly:

• Inventory exports now show more accurate values.

• Inactive/unavailable items are hidden and can’t be selected.

• Localization content improved for Finnish and Swedish.

• Payment processing is more stable.

• Bulk Quote status changes are more reliable.

• Category error warnings have been fixed.

More updates are on the way. Thank you for using Reusely!

📊 Data Update

To keep your catalog aligned with the official product lineup, we’ve removed outdated items:

• Apple iPad Pro Nano‑texture models (M4 and M5, 11‑inch and 13‑inch, across Wi‑Fi and Wi‑Fi + Cellular, 256GB and 512GB)

🆕 What’s New

We’ve also added a new device to your catalog:

• Samsung Galaxy A36 5G

This keeps your inventory accurate and your buyback offers more reliable, helping you build stronger trust with your customers.