📊 Catalog Pricing Table Sorting

You can now sort the Catalog pricing table by item name or by price, making it easier to find and review pricing across your catalog.

What's included:

• Sort item names A→Z or Z→A

• Sort by price in any condition column

• Sorting applies across all results, including additional pages

• Sorting also works with search results

👉 Learn more about the Pricing Setup Guide.

📧 Customizable Email Notice on Widget

Merchants can now display a custom message underneath the email field in the Widget.

What's included:

• New Email Notice toggle under Widget Settings

• Add a custom message for customers

• Useful for notices about email delivery, such as Outlook or Hotmail deliverability

• Supports different messages for each language through Localization

👉 Learn more about the Widget Settings.

🎨 Item Color in Offers and Integrations

Item color is now available in more areas of Reusely, making it easier to identify specific devices and products.

What's included:

• Item color is now displayed in offer tables

• Item color is included in exports

• Item color is available through API payloads

• Item color is included in webhook payloads

👉 Learn more about the Customize Column.

🔄 Previous Offer Status in Webhooks

Webhook payloads now include the previous offer status, making it easier for integrations to track exactly how an offer changed.

What's included:

• New previous_status field

• Shows the status before the latest change

• Makes status transitions easier to track

• Example: Activation Lock Hold → Being Inspected

👉 Learn more about the Webhook.

📊 Custom Method Reporting

Reports now support Custom Method, providing more accurate offer, customer, and referral performance data for merchants using custom purchasing methods.

What's included:

• Custom Method offers are included in reporting

• Customer performance is reported correctly

• Referral performance includes Custom Method activity

👉 Learn more about the Offer Reports.

📝 Offer Details Improvements

We've made several improvements to Offer Details to make it easier to review and edit.

What's included:

• Improved item editing

• Better handling of item information

• Photos and media can now be managed for each inspected item

• A more streamlined experience when reviewing inspected items

👉 Learn more about the Mail-In Offer Details.

🔎 Improved Model and Location Search on Price Adjustment Setup

The search field in the Select Models and Select Locations dropdowns is now easier to access.

What's included:

• Search stays visible at the top of the dropdown

• Search is ready to use as soon as the dropdown opens

• Existing search functionality remains unchanged

👉 Learn more about the Pricing Setup Guide.

📧 Email Automations

We've consolidated the separate Workflow and Notifications settings into a single Email Automations page, making it easier to manage automated emails in one place.

What's included:

• Workflows are now organized as Status Automations

• Notifications are grouped into Customer, Staff, and General

• Automations are organized by Offer Type

• Supported Offer Types include Mail-In, In-Store, Bulk Quote, and Easy Offer

• Added Customer Portal stage mapping for custom statuses

• Added the Phase 1 Sender Identity flow

• Existing automation enabled and disabled states are preserved

👉 Learn more about Email Automation.

✨ More improvements and updates are on the way!

⚡ Public and Widget API Performance Improvements

We've improved the performance of Public API and Widget API requests to reduce loading times and improve responsiveness for customers and API partners.

What's included:

• Faster model search requests

• Improved catalog category loading

• Faster Mail-In payout method requests

• Reduced loading delays when customers interact with the Widget

• Improved response performance for partners using the Public API

• Existing API contracts remain unchanged

❓ Improved Conditional Question Settings

We've updated the Conditional Questions setup to make the Required and Multiple Answers settings clearer and more relevant based on the number of available answers.

What's included:

• Required and Multiple Answers are only displayed when a question has at least two answers

• Both settings are automatically hidden when fewer than two answers are available

• Hidden settings are automatically reset to disabled

• Adding another answer makes the settings available again

• Newly available settings start in their default disabled state

👉 Learn more about Condition Settings.

🧾 Separate Defects and Reports for Invoice Items

Invoice items sourced from Inventory now have separate Defects and Reports fields, making it easier to distinguish between them.

What's included:

• Separate Defects and Reports fields

• Information stays synchronized with Inventory until the invoice is paid

• Updated labels across the application

• Updated labels in PDFs, emails, and exports

• "Internal Note: Defects/Reports" has been renamed to "Defects/Reports"

👉 Learn more about Creating and Managing Invoices.

📋 Declined Offer Survey Control

Merchants can now control whether the declined offer survey appears when customers decline a Mail-in or In-store offer.

What's included:

• New ON/OFF toggle under Offer Settings → Offer Rules

• Control the declined offer survey independently

• Applies to both Mail-In and In-Store offers

• The setting defaults to ON to preserve the existing behavior

👉 Learn more about Offer Settings.

📧 Offer Custom Fields in Staff Notifications

Offer custom field information can now be included in Staff Notification email templates.

What's included:

• New shortcodes for offer custom field keys

• New shortcodes for offer custom field values

• Available across Staff Notification email templates

• Supported across all purchasing methods

👉 Learn more about Notification Settings.

🐛 What's Fixed

📧 Email Template Preview Styles

Fixed an issue where previewing an HTML email template with custom styles could unintentionally affect the surrounding application.

Email template styles are now isolated within the preview, so reviewing a template no longer changes navigation, buttons, typography, or the surrounding application layout.

🌍 EU Pricing Sync Service Stability

Fixed an issue where failed company database connections could repeatedly crash the EU pricing synchronization service and delay pricing updates.

Connection failures are now handled with error logging and controlled retries, allowing the service to continue running instead of entering a restart loop.

⛳ Golf Item Images in the Customer Portal

Fixed an issue where Golf item images appeared correctly in the Widget but showed "No Image" in the Customer Portal after an offer was submitted.

Customers can now see the correct image for the Golf item when reviewing their submitted offers.

🔗 Custom Purchasing Method Offer API

Fixed an issue where creating a Custom Purchasing Method offer through the Public API using the /offer/ route returned a 404 Route not found error.

What's fixed:

• /offer/custom-method/{custom-method-id} Now supports offer creation

• /order/custom-method/{custom-method-id} Now supports offer creation

• Both routes use consistent validation and response handling

📊 Data Category Updates

Fixed an issue where changes to data categories were not being applied to existing company accounts.

Category updates now propagate to associated accounts, keeping category information consistent across the platform.

💳 Legacy Pricing Eligibility and Trial Plan Mapping

Fixed pricing eligibility so legacy pricing is determined by the account's current subscription rather than its registration history.

What's fixed:

• Active legacy subscribers retain their legacy pricing

• Legacy pricing remains during payment retries while the subscription is still active

• New accounts receive the new pricing

• Active and expired trials receive the new pricing

• Previously canceled subscribers receive the new pricing

• Sales signup trials are now correctly mapped to Scale

• Sales trials retain the Trial subscription status while using the correct Scale plan information for internal integrations

⚙️ Instructional Message Toggle

Fixed an issue where the Instructional Message toggle under Offer Settings could automatically switch to Enabled when the page was first loaded.

The toggle now correctly respects the saved database state and defaults to Disabled when no configuration has been set.

📦 Accepted Manual Quote Shipping

Fixed an issue where accepted Manual Quote offers could remain stuck at Seller Accepted without creating a shipping label or moving into Active Leads.

What's fixed:

• Accepted Manual Quote offers can now continue through the expected workflow

• Shipping labels are generated correctly

• Offers can reach Active Leads

• Removed the incorrect "Failed to generate shipping label" error from the Widget confirmation screen

📊 Data Updates

📱 Expanded Device & Accessory Catalog

We've expanded the catalog with new smartphones, laptops, cameras, audio equipment, lenses, and accessories.

New additions include:

• New Apple products

• New camera and accessory products

• New smartphone, laptop, and electronics models

👉 See the full list in the Data Update Help Guide for September 2026.

✨ More improvements and fixes are on the way!

💳 New Subscription Plans & Feature Access

We've introduced a new subscription plan lineup with updated feature access rules across each tier. Existing companies will be migrated to the new plan structure, with their current access remaining uninterrupted.

What's included:

• New subscription plan structure with clearly defined features and capabilities for each tier

• Updated feature access rules for each plan

• Migration logic for existing companies

• Existing companies are transitioned without disruption to their current access

• Clearer separation of features and capabilities between plans

👉 Learn more about the Reusely Plan.

💰 Separate Payout Settings for Each Workflow

Mail In, Easy Offer, and Batch Quote now have their own payout method settings and user permissions.

Previously, Easy Offer and Batch Quote shared the Mail In configuration, which limited the ability to customize payout methods and permissions for each workflow independently.

What's included:

• Separate payout method settings for Mail In, Easy Offer, and Batch Quote

• Independent user permissions for each workflow

• Admins can enable different payout methods per workflow

• Changes to one workflow no longer affect the others

• Existing Mail In settings are automatically copied to Easy Offer and Batch Quote during migration

👉 Learn more about the Payouts Settings.

🌍 Localization Progress Improvements

We've improved the Localization page to make translation progress easier to understand at a glance.

What's included:

• Translation progress badges are displayed for each locale and translation group

• Progress is shown in formats such as "9 of 23 translated"

• "Done" has been renamed to "Translated"

• "Open in Overlay" has been renamed to "Edit Translation"

• "View on settings" now displays the actual source area

• Improved navigation with labels such as "View in Add-ons"

👉 Learn more about the Localization settings.

🔐 Improved Session Management

Users are no longer automatically signed out after a fixed 8-hour session.

The system now tracks actual inactivity, allowing users who are actively working to remain logged in for longer.

What's included:

• No more fixed 8-hour forced sign-outs

• Session activity is now based on actual inactivity

• Active users can continue working without unnecessary interruptions

• Sign out only occurs after a period of inactivity

👉 Learn more about this on the Company Settings page.

🛠️ Improved Purchasing Method Management

We've fixed an issue where custom purchasing methods could remain visible after their associated location was deleted or converted.

What's included:

• The purchasing method status now correctly reflects its linked location

• Purchasing methods no longer remain active after their location is deleted

• Purchasing methods are correctly updated when a location is converted

👉 Learn more about this on the Inventory Page.

❓ Clearer Conditional Questions Setup

We've improved the wording in the Conditional Questions setup section to make price adjustments easier to understand.

The previous text "Choose an effect on the base price for each option" has been updated to:

"Set the price adjustment for each answer"

This provides clearer guidance when configuring price adjustments for individual answers.

👉 Learn more about the Conditional Question.

📦 Widget Order Leads API Improvements

The Widget Order Leads API now uses each account's configured quantity limit instead of a fixed maximum of 99.

What's included:

• Quantity limits are now based on each account's configuration

• Accounts approved for higher limits can submit larger quantities

• Standard accounts remain subject to their configured limits

• Invalid requests are rejected with a clear error message

• Improved protection against server memory issues

📊 Data Updates

📱 Expanded Device & Accessory Catalog

We've expanded the catalog with new smartphones, laptops, cameras, audio equipment, lenses, and accessories.

New additions include:

• Samsung Galaxy Z Flip8, Z Fold8 & Z Fold8 Ultra

• New RODE, Leica, Sony, Hasselblad, Nikon, and other camera products

• New HP EliteBook models

• Google Pixel 11 series, Pixel Watch 5, Pixel Buds & Pixel Tag

• Acer Chromebook 311

Catalog improvements:

• Renamed Samsung Watch → Samsung Galaxy Watch

• Added OnePlus 10T 256GB variant

• Added the new Google Accessories category

👉 See the full list in the Data Update Help Guide for September 2026.

✨ More improvements are on the way!