Improved

Fixed

Data Updates

<h2>⚡ Public and Widget API Performance Improvements</h2><p class="isSelectedEnd">We've improved the performance of Public API and Widget API requests to reduce loading times and improve responsiveness for customers and API partners.</p><p class="isSelectedEnd"><strong>What's included:</strong></p><ul><li><p>Faster model search requests</p></li><li><p>Improved catalog category loading</p></li><li><p>Faster Mail-In payout method requests</p></li><li><p>Reduced loading delays when customers interact with the Widget</p></li><li><p>Improved response performance for partners using the Public API</p></li><li><p>Existing API contracts remain unchanged</p></li></ul><div data-type="horizontalRule"><hr></div><h2>❓ Improved Conditional Question Settings</h2><p class="isSelectedEnd">We've updated the Conditional Questions setup to make the <strong>Required</strong> and <strong>Multiple Answers</strong> settings clearer and more relevant based on the number of available answers.</p><p class="isSelectedEnd"><strong>What's included:</strong></p><ul><li><p><strong>Required</strong> and <strong>Multiple Answers</strong> are only displayed when a question has at least two answers</p></li><li><p>Both settings are automatically hidden when fewer than two answers are available</p></li><li><p>Hidden settings are automatically reset to disabled</p></li><li><p>Adding another answer makes the settings available again</p></li><li><p>Newly available settings start in their default disabled state</p></li></ul><p>👉 Learn more about <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.reusely.com/en/articles/16463926-condition-groups-setup-guide"><strong>Condition Settings</strong></a><strong>.</strong></p><div data-type="horizontalRule"><hr></div><h2>🧾 Separate Defects and Reports for Invoice Items</h2><p class="isSelectedEnd">Invoice items sourced from Inventory now have separate <strong>Defects</strong> and <strong>Reports</strong> fields, making it easier to distinguish between them.</p><p class="isSelectedEnd"><strong>What's included:</strong></p><ul><li><p>Separate <strong>Defects</strong> and <strong>Reports</strong> fields</p></li><li><p>Information stays synchronized with Inventory until the invoice is paid</p></li><li><p>Updated labels across the application</p></li><li><p>Updated labels in PDFs, emails, and exports</p></li><li><p><strong>"Internal Note: Defects/Reports"</strong> has been renamed to <strong>"Defects/Reports"</strong></p></li></ul><p>👉 Learn more about <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.reusely.com/en/articles/6634638-creating-and-managing-invoices"><strong>Creating and Managing Invoices</strong></a><strong>.</strong></p><div data-type="horizontalRule"><hr></div><h2>📋 Declined Offer Survey Control</h2><p class="isSelectedEnd">Merchants can now control whether the declined offer survey appears when customers decline a Mail-in or In-store offer.</p><p class="isSelectedEnd"><strong>What's included:</strong></p><ul><li><p>New ON/OFF toggle under <strong>Offer Settings → Offer Rules</strong></p></li><li><p>Control the declined offer survey independently</p></li><li><p>Applies to both Mail-In and In-Store offers</p></li><li><p>The setting defaults to <strong>ON</strong> to preserve the existing behavior</p></li></ul><p>👉 Learn more about <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.reusely.com/en/articles/11782112-offer-settings"><strong>Offer Settings</strong></a>.</p><div data-type="horizontalRule"><hr></div><h2>📧 Offer Custom Fields in Staff Notifications</h2><p class="isSelectedEnd">Offer custom field information can now be included in Staff Notification email templates.</p><p class="isSelectedEnd"><strong>What's included:</strong></p><ul><li><p>New shortcodes for offer custom field keys</p></li><li><p>New shortcodes for offer custom field values</p></li><li><p>Available across Staff Notification email templates</p></li><li><p>Supported across all purchasing methods</p></li></ul><p>👉 Learn more about <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.reusely.com/en/articles/9692864-notifications-setting#h_5b03372def"><strong>Notification Settings</strong></a>.</p><div data-type="horizontalRule"><hr></div><h1>🐛 What's Fixed</h1><h2>📧 Email Template Preview Styles</h2><p class="isSelectedEnd">Fixed an issue where previewing an HTML email template with custom styles could unintentionally affect the surrounding application.</p><p class="isSelectedEnd">Email template styles are now isolated within the preview, so reviewing a template no longer changes navigation, buttons, typography, or the surrounding application layout.</p><div data-type="horizontalRule"><hr></div><h2>🌍 EU Pricing Sync Service Stability</h2><p class="isSelectedEnd">Fixed an issue where failed company database connections could repeatedly crash the EU pricing synchronization service and delay pricing updates.</p><p class="isSelectedEnd">Connection failures are now handled with error logging and controlled retries, allowing the service to continue running instead of entering a restart loop.</p><div data-type="horizontalRule"><hr></div><h2>⛳ Golf Item Images in the Customer Portal</h2><p class="isSelectedEnd">Fixed an issue where Golf item images appeared correctly in the Widget but showed <strong>"No Image"</strong> in the Customer Portal after an offer was submitted.</p><p class="isSelectedEnd">Customers can now see the correct image for the Golf item when reviewing their submitted offers.</p><div data-type="horizontalRule"><hr></div><h2>🔗 Custom Purchasing Method Offer API</h2><p class="isSelectedEnd">Fixed an issue where creating a Custom Purchasing Method offer through the Public API using the <code>/offer/</code> route returned a <strong>404 Route not found</strong> error.</p><p class="isSelectedEnd"><strong>What's fixed:</strong></p><ul><li><p><code>/offer/custom-method/{custom-method-id}</code> Now supports offer creation</p></li><li><p><code>/order/custom-method/{custom-method-id}</code> Now supports offer creation</p></li><li><p>Both routes use consistent validation and response handling</p></li></ul><div data-type="horizontalRule"><hr></div><h2>📊 Data Category Updates</h2><p class="isSelectedEnd">Fixed an issue where changes to data categories were not being applied to existing company accounts.</p><p class="isSelectedEnd">Category updates now propagate to associated accounts, keeping category information consistent across the platform.</p><div data-type="horizontalRule"><hr></div><h2>💳 Legacy Pricing Eligibility and Trial Plan Mapping</h2><p class="isSelectedEnd">Fixed pricing eligibility so legacy pricing is determined by the account's <strong>current subscription</strong> rather than its registration history.</p><p class="isSelectedEnd"><strong>What's fixed:</strong></p><ul><li><p>Active legacy subscribers retain their legacy pricing</p></li><li><p>Legacy pricing remains during payment retries while the subscription is still active</p></li><li><p>New accounts receive the new pricing</p></li><li><p>Active and expired trials receive the new pricing</p></li><li><p>Previously canceled subscribers receive the new pricing</p></li><li><p>Sales signup trials are now correctly mapped to <strong>Scale</strong></p></li><li><p>Sales trials retain the <strong>Trial</strong> subscription status while using the correct Scale plan information for internal integrations</p></li></ul><div data-type="horizontalRule"><hr></div><h2>⚙️ Instructional Message Toggle</h2><p class="isSelectedEnd">Fixed an issue where the <strong>Instructional Message</strong> toggle under Offer Settings could automatically switch to Enabled when the page was first loaded.</p><p class="isSelectedEnd">The toggle now correctly respects the saved database state and defaults to <strong>Disabled</strong> when no configuration has been set.</p><div data-type="horizontalRule"><hr></div><h2>📦 Accepted Manual Quote Shipping</h2><p class="isSelectedEnd">Fixed an issue where accepted Manual Quote offers could remain stuck at <strong>Seller Accepted</strong> without creating a shipping label or moving into <strong>Active Leads</strong>.</p><p class="isSelectedEnd"><strong>What's fixed:</strong></p><ul><li><p>Accepted Manual Quote offers can now continue through the expected workflow</p></li><li><p>Shipping labels are generated correctly</p></li><li><p>Offers can reach Active Leads</p></li><li><p>Removed the incorrect <strong>"Failed to generate shipping label"</strong> error from the Widget confirmation screen</p></li></ul><div data-type="horizontalRule"><hr></div><p class="isSelectedEnd">📊 <strong>Data Updates</strong></p><h3>📱 Expanded Device &amp; Accessory Catalog</h3><p class="isSelectedEnd">We've expanded the catalog with new smartphones, laptops, cameras, audio equipment, lenses, and accessories.</p><p class="isSelectedEnd"><strong>New additions include:</strong></p><ul><li><p>New Apple products</p></li><li><p>New camera and accessory products</p></li><li><p>New smartphone, laptop, and electronics models</p></li></ul><p class="isSelectedEnd">👉 See the full list in the <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://help.reusely.com/en/collections/19738712-september-2026"><strong>Data Update Help Guide for September 2026</strong></a>.</p><div data-type="horizontalRule"><hr></div><p>✨ <strong>More improvements and fixes are on the way!</strong></p>

✨ What's New: Features & Improvements – September 18, 2026

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