⚡ Public and Widget API Performance Improvements

We've improved the performance of Public API and Widget API requests to reduce loading times and improve responsiveness for customers and API partners.

What's included:

• Faster model search requests

• Improved catalog category loading

• Faster Mail-In payout method requests

• Reduced loading delays when customers interact with the Widget

• Improved response performance for partners using the Public API

• Existing API contracts remain unchanged

❓ Improved Conditional Question Settings

We've updated the Conditional Questions setup to make the Required and Multiple Answers settings clearer and more relevant based on the number of available answers.

What's included:

• Required and Multiple Answers are only displayed when a question has at least two answers

• Both settings are automatically hidden when fewer than two answers are available

• Hidden settings are automatically reset to disabled

• Adding another answer makes the settings available again

• Newly available settings start in their default disabled state

👉 Learn more about Condition Settings.

🧾 Separate Defects and Reports for Invoice Items

Invoice items sourced from Inventory now have separate Defects and Reports fields, making it easier to distinguish between them.

What's included:

• Separate Defects and Reports fields

• Information stays synchronized with Inventory until the invoice is paid

• Updated labels across the application

• Updated labels in PDFs, emails, and exports

• "Internal Note: Defects/Reports" has been renamed to "Defects/Reports"

👉 Learn more about Creating and Managing Invoices.

📋 Declined Offer Survey Control

Merchants can now control whether the declined offer survey appears when customers decline a Mail-in or In-store offer.

What's included:

• New ON/OFF toggle under Offer Settings → Offer Rules

• Control the declined offer survey independently

• Applies to both Mail-In and In-Store offers

• The setting defaults to ON to preserve the existing behavior

👉 Learn more about Offer Settings.

📧 Offer Custom Fields in Staff Notifications

Offer custom field information can now be included in Staff Notification email templates.

What's included:

• New shortcodes for offer custom field keys

• New shortcodes for offer custom field values

• Available across Staff Notification email templates

• Supported across all purchasing methods

👉 Learn more about Notification Settings.

🐛 What's Fixed

📧 Email Template Preview Styles

Fixed an issue where previewing an HTML email template with custom styles could unintentionally affect the surrounding application.

Email template styles are now isolated within the preview, so reviewing a template no longer changes navigation, buttons, typography, or the surrounding application layout.

🌍 EU Pricing Sync Service Stability

Fixed an issue where failed company database connections could repeatedly crash the EU pricing synchronization service and delay pricing updates.

Connection failures are now handled with error logging and controlled retries, allowing the service to continue running instead of entering a restart loop.

⛳ Golf Item Images in the Customer Portal

Fixed an issue where Golf item images appeared correctly in the Widget but showed "No Image" in the Customer Portal after an offer was submitted.

Customers can now see the correct image for the Golf item when reviewing their submitted offers.

🔗 Custom Purchasing Method Offer API

Fixed an issue where creating a Custom Purchasing Method offer through the Public API using the /offer/ route returned a 404 Route not found error.

What's fixed:

• /offer/custom-method/{custom-method-id} Now supports offer creation

• /order/custom-method/{custom-method-id} Now supports offer creation

• Both routes use consistent validation and response handling

📊 Data Category Updates

Fixed an issue where changes to data categories were not being applied to existing company accounts.

Category updates now propagate to associated accounts, keeping category information consistent across the platform.

💳 Legacy Pricing Eligibility and Trial Plan Mapping

Fixed pricing eligibility so legacy pricing is determined by the account's current subscription rather than its registration history.

What's fixed:

• Active legacy subscribers retain their legacy pricing

• Legacy pricing remains during payment retries while the subscription is still active

• New accounts receive the new pricing

• Active and expired trials receive the new pricing

• Previously canceled subscribers receive the new pricing

• Sales signup trials are now correctly mapped to Scale

• Sales trials retain the Trial subscription status while using the correct Scale plan information for internal integrations

⚙️ Instructional Message Toggle

Fixed an issue where the Instructional Message toggle under Offer Settings could automatically switch to Enabled when the page was first loaded.

The toggle now correctly respects the saved database state and defaults to Disabled when no configuration has been set.

📦 Accepted Manual Quote Shipping

Fixed an issue where accepted Manual Quote offers could remain stuck at Seller Accepted without creating a shipping label or moving into Active Leads.

What's fixed:

• Accepted Manual Quote offers can now continue through the expected workflow

• Shipping labels are generated correctly

• Offers can reach Active Leads

• Removed the incorrect "Failed to generate shipping label" error from the Widget confirmation screen

📊 Data Updates

📱 Expanded Device & Accessory Catalog

We've expanded the catalog with new smartphones, laptops, cameras, audio equipment, lenses, and accessories.

New additions include:

• New Apple products

• New camera and accessory products

• New smartphone, laptop, and electronics models

👉 See the full list in the Data Update Help Guide for September 2026.

✨ More improvements and fixes are on the way!

✨ Features Update

🧾 More Flexible Manual Offer Fields

Creating manual offers is now more flexible. Previously, item name, category, and condition were required. You can now show or hide it, and add new fields. Keeping the form as simple or detailed as your team needs.

👉Learn more about How to Manage Custom Offers

📊 Data Update

We’ve expanded your catalog with new data on OnePlus and the Golf Clubs category, and introduced a new category.

🆕 New Data Added

• OnePlus

OnePlus 15, OnePlus 15R

• Golf Clubs

Callaway, TaylorMade, Cleveland, XXIO, and more.

👉 See the full list in the Data Updates Help Guide

🆕 New Category Added

We’ve expanded the Power Tools category to include drills, saws, grinders, sanders, routers, nail guns, cordless ratchets, combo kits, batteries & chargers, and other professional jobsite tools.

👉 Browse the Power Tools catalog

These updates help you broaden your buyback coverage while keeping your catalog accurate and up to date.

⚙️ Stability Improvements

We’ve also made improvements for smoother performance.

• Exporting Data Feeds on the EU Region works more reliably.

• Manual Pricing is now more stable and reliable.

• Images now display correctly in emails.

Thanks for staying up to date with Reusely. More improvements are on the way!

✨ Features Update

🔁 Custom Workflows Across All Buyback Types

You can now use Custom Workflow across all buyback types (Mail-In, In Store, Bulk Quote, and Easy Offer). Giving more flexibility to shape the buyback process around how your team actually works.

👉 Learn more about the Custom Workflow.

💰 New Pricing Source: Recomresale (BuybackBoss)

Reusely now supports pricing from Recomresale (BuybackBoss), giving you more pricing options, broader market coverage, and greater flexibility to instantly sell high-value items with confidence.

📊 Data Update

We’ve refreshed the MacBook catalog with newly supported MacBook Air and MacBook Pro models to keep your data accurate and up to date.

🆕 New Data Added

• MacBook Air

  • 13-inch (2018, Intel)

  • 13-inch & 15-inch (2024, Apple M3)

• MacBook Pro

  • 13-inch (2020, Intel)

  • 14-inch (2023, Apple M3 / M3 Pro / M3 Max)

  • 15-inch (2018, Intel, Radeon Pro Vega)

👉 See the complete list in the Data Updates Help Guide

⚙️ Stability Improvements

We’ve shipped several fixes to keep things running more smoothly:

• Inventory exports now show more accurate values.

• Inactive/unavailable items are hidden and can’t be selected.

• Localization content improved for Finnish and Swedish.

• Payment processing is more stable.

• Bulk Quote status changes are more reliable.

• Category error warnings have been fixed.

More updates are on the way. Thank you for using Reusely!