🔌 Custom Purchasing Methods and Locations in API

The payout methods endpoint now supports custom purchasing methods and locations, making it easier for integrations to retrieve the payout options configured for each business.

What's included:

• Returns configured payout options for custom purchasing methods

• Supports custom locations

• Keeps API responses aligned with the merchant's configuration

👉 Learn more about the Reusely API DOCS.

🚚 More Shipping Services and US State-Based Rules

Shipping integrations now support more services and additional rules based on US states, providing greater flexibility when configuring shipping labels for Mail-In offers submitted through the Widget.

What's included:

• Support for up to 5 services per shipping integration

• New shipping rules based on US states

• Improved control over shipping labels for Mail-In offers submitted through the Widget

👉 Learn more about the Advanced Shipping rule in shipping settings.

🌐 Improved Translation Editor

We've refined the translation editor to make it easier to review source content and manage translations.

What's included:

• Improved clarity of the read-only source panel

• Synchronized scrolling and resizing between both panels

• Refined the editor interface

• Improved detection of empty translations

👉 Learn more about Localization.

🔑 Corrected Consent Field in Public APIs

We've added the correctly spelled consent field across affected public APIs while maintaining compatibility with existing integrations.

What's included:

• Added the correctly spelled consent field

• Retained the previous misspelled field as a backward-compatible alias

• Helps integrations transition without breaking existing implementations

👉 Learn more about the Reusely API DOCS.

📱 Updated Atlas Sync Conditions

We've aligned Atlas sync conditions with the latest Google Sheet and condition mapping to keep device conditions consistent between systems.

What's included:

• Updated condition mappings based on the latest reference

• Removed obsolete conditions

• Improved consistency between Atlas and Reusely

👉 Learn more about the Atlas Condition Mapping in Reusely.

🧾 Improved Batch Quote Receipt and PDF

We've improved the Batch Quote receipt and PDF to make important information easier to review, improve consistency, and clarify the signing process.

What's included:

• Reordered the receipt so items and totals appear before terms and additional provisions

• Updated the receipt header to an agreement-style format

• Improved business name consistency across the Batch Quote documents

• Added the quote submission time to the PDF

• Clarified the final reconciliation signing step

👉 Learn more about Creating a Batch Quote and Processing a Batch Quote.

📊 Data Updates

📱 Expanded Samsung Tablet & Motorola Catalog

We've expanded the catalog with a new Samsung Galaxy tablet and additional Motorola smartphone models, including devices from the Edge, Moto G, and Moto E series.

New models include:

• Samsung Galaxy Tab A11 Plus

• Motorola Edge 20, Edge 30, Edge 40, Edge 50, and Edge 60 series

• Motorola Moto G04, G04s, G05, G15, G35 5G, G55 5G, G75 5G, G85 5G, G86 5G, and G86 Power 5G

• Motorola Moto E14 and Moto E15

👉 See the full list in the Data Updates Help Guide for October 18, 2026.

✨ More improvements and updates are on the way!

📊 Catalog Pricing Table Sorting

You can now sort the Catalog pricing table by item name or by price, making it easier to find and review pricing across your catalog.

What's included:

• Sort item names A→Z or Z→A

• Sort by price in any condition column

• Sorting applies across all results, including additional pages

• Sorting also works with search results

👉 Learn more about the Pricing Setup Guide.

📧 Customizable Email Notice on Widget

Merchants can now display a custom message underneath the email field in the Widget.

What's included:

• New Email Notice toggle under Widget Settings

• Add a custom message for customers

• Useful for notices about email delivery, such as Outlook or Hotmail deliverability

• Supports different messages for each language through Localization

👉 Learn more about the Widget Settings.

🎨 Item Color in Offers and Integrations

Item color is now available in more areas of Reusely, making it easier to identify specific devices and products.

What's included:

• Item color is now displayed in offer tables

• Item color is included in exports

• Item color is available through API payloads

• Item color is included in webhook payloads

👉 Learn more about the Customize Column.

🔄 Previous Offer Status in Webhooks

Webhook payloads now include the previous offer status, making it easier for integrations to track exactly how an offer changed.

What's included:

• New previous_status field

• Shows the status before the latest change

• Makes status transitions easier to track

• Example: Activation Lock Hold → Being Inspected

👉 Learn more about the Webhook.

📊 Custom Method Reporting

Reports now support Custom Method, providing more accurate offer, customer, and referral performance data for merchants using custom purchasing methods.

What's included:

• Custom Method offers are included in reporting

• Customer performance is reported correctly

• Referral performance includes Custom Method activity

👉 Learn more about the Offer Reports.

📝 Offer Details Improvements

We've made several improvements to Offer Details to make it easier to review and edit.

What's included:

• Improved item editing

• Better handling of item information

• Photos and media can now be managed for each inspected item

• A more streamlined experience when reviewing inspected items

👉 Learn more about the Mail-In Offer Details.

🔎 Improved Model and Location Search on Price Adjustment Setup

The search field in the Select Models and Select Locations dropdowns is now easier to access.

What's included:

• Search stays visible at the top of the dropdown

• Search is ready to use as soon as the dropdown opens

• Existing search functionality remains unchanged

👉 Learn more about the Pricing Setup Guide.

📧 Email Automations

We've consolidated the separate Workflow and Notifications settings into a single Email Automations page, making it easier to manage automated emails in one place.

What's included:

• Workflows are now organized as Status Automations

• Notifications are grouped into Customer, Staff, and General

• Automations are organized by Offer Type

• Supported Offer Types include Mail-In, In-Store, Bulk Quote, and Easy Offer

• Added Customer Portal stage mapping for custom statuses

• Added the Phase 1 Sender Identity flow

• Existing automation enabled and disabled states are preserved

👉 Learn more about Email Automation.

✨ More improvements and updates are on the way!

⚡ Public and Widget API Performance Improvements

We've improved the performance of Public API and Widget API requests to reduce loading times and improve responsiveness for customers and API partners.

What's included:

• Faster model search requests

• Improved catalog category loading

• Faster Mail-In payout method requests

• Reduced loading delays when customers interact with the Widget

• Improved response performance for partners using the Public API

• Existing API contracts remain unchanged

❓ Improved Conditional Question Settings

We've updated the Conditional Questions setup to make the Required and Multiple Answers settings clearer and more relevant based on the number of available answers.

What's included:

• Required and Multiple Answers are only displayed when a question has at least two answers

• Both settings are automatically hidden when fewer than two answers are available

• Hidden settings are automatically reset to disabled

• Adding another answer makes the settings available again

• Newly available settings start in their default disabled state

👉 Learn more about Condition Settings.

🧾 Separate Defects and Reports for Invoice Items

Invoice items sourced from Inventory now have separate Defects and Reports fields, making it easier to distinguish between them.

What's included:

• Separate Defects and Reports fields

• Information stays synchronized with Inventory until the invoice is paid

• Updated labels across the application

• Updated labels in PDFs, emails, and exports

• "Internal Note: Defects/Reports" has been renamed to "Defects/Reports"

👉 Learn more about Creating and Managing Invoices.

📋 Declined Offer Survey Control

Merchants can now control whether the declined offer survey appears when customers decline a Mail-in or In-store offer.

What's included:

• New ON/OFF toggle under Offer Settings → Offer Rules

• Control the declined offer survey independently

• Applies to both Mail-In and In-Store offers

• The setting defaults to ON to preserve the existing behavior

👉 Learn more about Offer Settings.

📧 Offer Custom Fields in Staff Notifications

Offer custom field information can now be included in Staff Notification email templates.

What's included:

• New shortcodes for offer custom field keys

• New shortcodes for offer custom field values

• Available across Staff Notification email templates

• Supported across all purchasing methods

👉 Learn more about Notification Settings.

🐛 What's Fixed

📧 Email Template Preview Styles

Fixed an issue where previewing an HTML email template with custom styles could unintentionally affect the surrounding application.

Email template styles are now isolated within the preview, so reviewing a template no longer changes navigation, buttons, typography, or the surrounding application layout.

🌍 EU Pricing Sync Service Stability

Fixed an issue where failed company database connections could repeatedly crash the EU pricing synchronization service and delay pricing updates.

Connection failures are now handled with error logging and controlled retries, allowing the service to continue running instead of entering a restart loop.

⛳ Golf Item Images in the Customer Portal

Fixed an issue where Golf item images appeared correctly in the Widget but showed "No Image" in the Customer Portal after an offer was submitted.

Customers can now see the correct image for the Golf item when reviewing their submitted offers.

🔗 Custom Purchasing Method Offer API

Fixed an issue where creating a Custom Purchasing Method offer through the Public API using the /offer/ route returned a 404 Route not found error.

What's fixed:

• /offer/custom-method/{custom-method-id} Now supports offer creation

• /order/custom-method/{custom-method-id} Now supports offer creation

• Both routes use consistent validation and response handling

📊 Data Category Updates

Fixed an issue where changes to data categories were not being applied to existing company accounts.

Category updates now propagate to associated accounts, keeping category information consistent across the platform.

💳 Legacy Pricing Eligibility and Trial Plan Mapping

Fixed pricing eligibility so legacy pricing is determined by the account's current subscription rather than its registration history.

What's fixed:

• Active legacy subscribers retain their legacy pricing

• Legacy pricing remains during payment retries while the subscription is still active

• New accounts receive the new pricing

• Active and expired trials receive the new pricing

• Previously canceled subscribers receive the new pricing

• Sales signup trials are now correctly mapped to Scale

• Sales trials retain the Trial subscription status while using the correct Scale plan information for internal integrations

⚙️ Instructional Message Toggle

Fixed an issue where the Instructional Message toggle under Offer Settings could automatically switch to Enabled when the page was first loaded.

The toggle now correctly respects the saved database state and defaults to Disabled when no configuration has been set.

📦 Accepted Manual Quote Shipping

Fixed an issue where accepted Manual Quote offers could remain stuck at Seller Accepted without creating a shipping label or moving into Active Leads.

What's fixed:

• Accepted Manual Quote offers can now continue through the expected workflow

• Shipping labels are generated correctly

• Offers can reach Active Leads

• Removed the incorrect "Failed to generate shipping label" error from the Widget confirmation screen

📊 Data Updates

📱 Expanded Device & Accessory Catalog

We've expanded the catalog with new smartphones, laptops, cameras, audio equipment, lenses, and accessories.

New additions include:

• New Apple products

• New camera and accessory products

• New smartphone, laptop, and electronics models

👉 See the full list in the Data Update Help Guide for September 2026.

✨ More improvements and fixes are on the way!