📦 Batch Quote Improvement Phase 2

We've significantly improved the Batch Quote workflow to make large trade-in transactions easier to manage from inspection through final payout.

What's included:

• New Being Inspected status between Received and Reconciled

• Customer signs a second agreement after reconciliation

• Support for uploaded reconciliation reports that customers can view from the Customer Portal

• Flexible item splitting during reconciliation for different colors, conditions, and payouts

• Improved Signed Contracts management

• Final payout values are locked after the customer signs the reconciliation agreement

• Enhanced Batch Quote status flow and customer experience

👉 Learn more about Batch Quotes.

🏷️ Offer Tags API

We've expanded the public API to provide greater flexibility when working with Offer Tags and Custom Method offers.

What's included:

• Support for Offer Tags through the Public API

• Create Offer Tags

• Apply Offer Tags

• Remove Offer Tags

• Delete Offer Tags

• Custom Method offers supported through the API

• Store Location API now returns Custom Method locations

👉 Learn more about the Public API.

💰 Payout Bonus by Offer Method

We've expanded payout configuration so payout methods and bonus rules can now be configured based on the offer flow.

What's included:

• Configure payout method availability by Offer Method

• Bonus Rules now support Offer Method conditions

• Support for:

  • Mail-In

  • In-Store

  • Custom Method

  • Batch Quote

  • Easy Offer

  • Eligible Click & Sell companies

• Store-specific and Custom Method-specific targeting

• Existing highest-priority bonus rule behavior remains unchanged

👉 Learn more about Bonus Rules.

🏷️ Auto Tag Rules

We've added automatic Offer Tag assignment for In-App Trade-In offers.

What's included:

• Automatically apply tags based on:

  • Processing user

• Skip the manual tag selection dialog when a matching rule exists

• Faster and more consistent offer processing

👉 Learn more about Offer Tags.

🚚 Surface Clear & Consistent Shipping Error Messages

We've improved shipping label error handling to make troubleshooting faster and easier.

What's included:

• Display provider-specific error messages instead of generic error text.

• Show clearer validation errors, such as invalid addresses, authentication issues, or insufficient account funds.

• Make it easier to identify and resolve shipping configuration problems.

• Reduce troubleshooting time by surfacing the exact error returned by the shipping provider.

👉 Learn more about Shipping Integration.

📧 Add DMARC DNS Record to Email Domain Settings

Email Domain Settings now include support for viewing and configuring your DMARC (TXT) record.

What's included:

• Display DMARC alongside your existing SPF and DKIM records.

• Improve protection against email spoofing and phishing.

• Gain visibility into your domain's email authentication results through DMARC reporting.

• Help improve your domain's email reputation and deliverability.

👉 Learn more about Default Sender Address.

📊 Data Updates

💻 Expanded MacBook & Dell Catalog

We've expanded the laptop catalog with new Dell Precision processor variants and many additional MacBook Air and MacBook Pro configurations, covering more processor, memory, storage, and GPU combinations.

Examples include:

• Dell Precision 5560 Intel Core i5 11th Gen.

• Dell Precision 5560 Intel Core i7 11th Gen.

• MacBook Air 13-inch 2020 (Intel i3)

• MacBook Pro 13-inch 2020 (Apple M1)

• MacBook Pro 14-inch 2021 (Apple M1 Pro & M1 Max)

• MacBook Pro 14-inch 2023 (Apple M3 Max)

• MacBook Pro 16-inch 2023 (Apple M3 Pro & M3 Max)

• MacBook Pro 14-inch 2024 (Apple M4 Max)

• MacBook Pro 16-inch 2024 (Apple M4 Pro)

👉 See the full list in the Data Updates Help Guide for June 30.

📶 New iPhone Carrier Networks

We've expanded iPhone carrier support by adding additional carrier networks across several countries.

New carriers include:

• Yettel (Hungary, Serbia, Bulgaria)

• Telekom (Hungary, Germany, Montenegro, Croatia, Slovakia)

• One (Albania, Montenegro, Hungary)

👉 See the full list in the Data Updates Help Guide for July 20.

📱 New Fitbit & Motorola Models

We've expanded the catalog with new Fitbit wearables and Motorola smartphones.

New models include:

• Fitbit Charge 6

• Fitbit Ace LTE

• Fitbit Versa 4

• Fitbit Sense 2

• Fitbit Inspire 3

• Motorola Razr (2026)

• Motorola Razr Plus (2026)

• Motorola Razr Ultra (2026)

• Motorola Razr Ultra (2025)

• Motorola Razr Fold (2026)

👉 See the full list in the Data Updates Help Guide for July 23.

✨ More improvements are on the way!

🔢 Customer Portal IMEI/SN Visibility

We've improved product visibility in the Customer Portal by displaying IMEI/SN information directly within each item card.

What's included:

• IMEI/SN displayed directly under each product across all purchasing methods

• No need to open the More menu to view device identifiers

• Products without IMEI/SN data do not display empty fields

• Optimized layouts for both desktop and mobile experiences

👉 Learn more about the Customer Portal.

❌ Manual Quote Decline Flow

We've streamlined the Manual Quote workflow by allowing businesses to reject unsuitable items directly from the Offer Details page.

What's included:

• Yellow information banner for pending Manual Quotes

• Ability to manually decline Manual Quotes directly from the Offer Details page

• Dedicated email templates for Mail-In Manual Quote Rejection and In-Store Manual Quote Rejection

• Automatic email triggering based on quote type

👉 Learn more about Managing Manual Quotes.

🖼️ Data Feed Product Image URLs

We've enhanced the Data Feed by adding product image support.

What's included:

• Product image URL fields in the Data Feed API response

• Matching image fields in the Data Feed add-ons table

• Safe handling for products without images by returning empty values

👉 Learn more about the Data Feed API.

🧾 Receipt Redesign

We've redesigned receipts to provide a cleaner and more professional customer experience.

What's included:

• Updated layouts across all purchasing methods

• Improved business branding with prominent logo and company name placement

• Better organization of offer, shipping, item, and payout information

• Enhanced print and PDF compatibility

• Adaptive layouts for Batch Quote contracts

👉 Learn more about Receipt Settings.

⚙️ Conditional Question Guardrails & Visibility Controls

We've added more flexibility and protection to conditional question configuration.

What's included:

• Minimum pricing guardrails at the condition level

• Question visibility settings for public widgets and In-App Trade-In

• Dashboard badges for guardrail and visibility status

• Global failsafe to prevent zero or negative offer values

• Freeze rules to prevent guardrail updates from affecting existing offers unless recalculated

👉 Learn more about Conditional Questions.

📊 Data Updates

🆕 New Catalog Additions

We've expanded the catalog with new PSP game titles, action cameras, camera bodies, lenses, accessories, binoculars, and calculator models.

Examples include:

• DJI Osmo Action 6 Adventure Combo

• DJI Osmo Pocket 4 Creator Combo

• GoPro Mission 1 PRO Grip Edition

• Canon EOS R6 V body

• Sony A7R VI body

• Leica M11-P body Metal Gray

• Canon RF 20-50 F/4 L IS USM PZ

• Panasonic Lumix S 40mm F/2

• Sony FE 100-400mm F/4.5 GM OSS

• Texas Instruments TI-84 EVO

🎮 PSP Catalog Expansion

We've also significantly expanded the PSP games catalog with popular titles across multiple genres.

Examples include:

• GTA: Liberty City Stories PSP

• God of War: Chains of Olympus PSP

• Crisis Core: Final Fantasy VII PSP

• Monster Hunter Freedom Unite PSP

• Persona 3 Portable PSP

• Kingdom Hearts: Birth by Sleep PSP

• Silent Hill: Origins PSP

• LittleBigPlanet PSP

• The 3rd Birthday PSP

👉 See the full list in the Data Updates Help Guide for June 11 and June 15.

✨ More improvements are on the way!

🏷️ Internal Trade-In Events & Offer Tags

We've added support for Custom Method Internal Event Locations and Offer Tags to help businesses manage internal trade-in events and workflows.

What's included:

• Custom Method locations for internal trade-in events

• Customer Visibility toggle to hide locations from customer-facing widgets

• Offer Tags with filtering and export support

• Instant Offer badge visibility

• Auto-apply tags during Trade-In sessions

• Integration with Workflow Settings, Notifications, Localization, Customer Portal, and Offer Management

• Available on Growth plans and above

👉 Learn more about Custom Method Locations and Offer Tags.

💰 Payout Bonus Rules

We've introduced a new bonus engine for payout incentives.

What's included:

• New Bonuses tab under Settings → Payouts

• Percentage and fixed amount bonus rules

• Targeting by payout method, user email, user role, offer date, and offer tag.

• Priority-based bonus matching

• Automatic migration of existing payout bonuses

• Bonus recalculation when payout methods or item values change

• Optional tag assignment during Trade-In creation

👉 Learn more about Bonus Rules.

🔐 Item Lock Hold Enhancements

We've expanded the Item Lock Hold functionality for managing locked devices.

What's included:

• New "Mark as Locked" and "Mark as Unlocked" actions on the offer detail.

• Ability to return items back to Item Lock Hold.

• Manual unlock verification support.

• Restricted to supported lockable device categories.

• Improved validation and audit logging.

👉 Learn more about Handling Activation-Locked Devices.

📍 Custom Location Access Permissions

We've added location-level permission controls for Custom Locations.

What's included:

• Per-location access permissions

• Users only see authorized locations

• Dashboard location selector respects permissions

• Automatic location selection when users only have access to one location

• Improved multi-location security and workflow management

👉 Learn more about Roles and Permissions.

📊 Data Updates

🆕 New Catalog Additions

We've added new devices and categories to the catalog, including:

• Honor 600 5G Series

• Nintendo Switch V2

• Casio DR-210TM

• Bang & Olufsen TVs

• Bang & Olufsen Speakers

🔄 Catalog Updates

• Samsung Galaxy A16 5G now available in 128GB and 256GB variants

• Panasonic MFT 14-140mm F/3.5-5.6 ASPH Power OIS Lumix G Vario renamed to Panasonic Lumix G Vario 14-140mm f/3.5-5.6 Power OIS WR

👉 See the full list in the Data Updates Help Guide.

✨ More improvements are on the way!

✨ Features Update

🔄 Trade-In Dashboard Flow Improvements

We’ve simplified the Trade-In Dashboard flow to make in-store trade-ins faster and more efficient by allowing staff to check pricing before entering customer details.

What’s included:

• New step order: Item → Customer → Payout

• Users can view pricing immediately after selecting an item

• Payout is now optional during offer creation

• Offers are only finalized after the Item and Customer information are completed

• IMEI/SN and Internal Notes moved into a collapsible section hidden by default

• Improved flow consistency for faster in-store processing

This update helps reduce friction during offer intake and speeds up in-store workflows.

👉 Learn more about Trade-In flow Mail-In/In-store.

📦 Batch Quote Workflow Improvements

We’ve improved the Batch Quote experience to make quote creation more reliable, flexible, and easier to manage for both partners and customers.

What’s included:

• Improved item search reliability aligned with Widget and Trade-In flows

• Support for Half Custom and Fully Custom item creation

• Collapsible item group tables for better usability

• Sticky page header with always-visible Continue button

• Better Memo labeling and cleaner Batch Quote PDF formattingThe

• Reset Sign Contract button has been improved in the Customer Portal

• Duplicate {:offer-detail-link} shortcode removed from templates

• Terminology updates:

  • Bulk Quote → Batch Quote

  • Agent → Representative

• New Batch Quote Confirmation notification

  • Triggered immediately when a Batch Quote is created

  • Default state: OFF

This update improves usability, consistency, and operational reliability across the Batch Quote workflow.

👉 Learn more about How to Create a Batch Quote and How the Batch Quote flow works.

🔐 Batch Quote Pricing Permission Controls

We’ve added new permission controls for Batch Quote pricing actions to help businesses manage pricing authority and prevent unauthorized adjustments.

What’s included:

• New permission settings under:
  Permissions → Main Menu → Offer Management → Batch Quote

• Control which users or roles can edit the quoted price slider

• Set the maximum allowed slider percentage per role

• Restrict manual price editing during Batch Quote creation

• Disabled or locked slider states for restricted users

• Backend validation to prevent unauthorized pricing submissions

• Users without pricing permission can still create custom items but cannot set prices

• Real-time validation and helper messaging when limits are reached

This update helps businesses maintain pricing consistency and better control discounting workflows.

👉 Learn more about User Settings.

⚡ Pricing Import & Export Infrastructure Improvements

We’ve rebuilt the pricing import and export pipeline using our Go service infrastructure to improve performance, stability, and reliability for large pricing datasets.

What’s included:

• Peak export memory reduced from ~12 GB to under 100 MB

• Faster CSV and ZIP generation using streaming processing

• Improved import reliability with transactional delete + insert logic

• Automatic rollback protection to prevent $0 pricing corruption

• Product-based condition group resolution replacing sheet-name dependency

• Fixed import mapping issues for special cases like Coros imports

• Improved worker handling with retries, timeout management, and failure tracking

• Hardcoded workbook password removed from exports

• Real-time export/import progress broadcasting improvements

This update significantly improves the stability and scalability of pricing data for large catalogs.

📊 Data Updates

🆕 New Catalog Additions

We’ve expanded the catalog with new smartphones, gaming laptops, and wearable device data.

Examples include:

• Honor 200 Smart

• Honor 400 Series

• Honor Magic7 and Magic8 Series

• OnePlus Nord 4 and Nord 5 Series

• Samsung Galaxy A17, A26, A37, and A57 Series

• Samsung Galaxy XCover7 Pro

• Asus Vivobook S16

• Dexcom G7 Sensor (15 Day)

🛠️ Catalog Specification Improvements

We’ve also improved the ASUS ROG Zephyrus G14 GA402 catalog data by adding more detailed processor, GPU, RAM, and storage configurations.

Examples include:

• AMD Ryzen 7 6800HS models

• AMD Ryzen 7 7735HS models

• AMD Ryzen 9 6900HS models

• AMD Ryzen 9 7940HS models

• NVIDIA RTX 3050 / 4050 / 4060 / 4070 / 4080 / 4090 variants

• AMD Radeon RX 6700S / 6800S variants

Additionally:

• Dexcom G7 Sensor renamed to Dexcom G7 Sensor (10 Day)

👉 See the full list in the Data Updates Help Guide, April 29, and May 12.

✨ More improvements are on the way!

✨ Features Update

🧩 Item Lock Hold (Universal Lock Types)

We’ve expanded the lock-handling flow to support both account locks and screen locks, helping teams continue inspections without delays and reduce back-and-forth with customers.

What’s included:

• Universal Item Lock Hold status

• Item-level lock classification (Account lock / Screen lock)

• Screen lock types support (PIN, Passcode, Pattern)

• Customer Portal actions per item (confirm unlock or submit unlock info)

• Locked Items tab with Lock Type and Unblock Status Item

• Ability to view submitted unlock data and mark items as verified

• Encrypted storage for unlocking data with auto-deletion after verification or 72 hours

This update helps reduce inspection blockers and speeds up the overall processing flow.

👉 Learn more about Item Lock Hold

🗺️ Store Locator – View on Map Enhancement (Widget – In-Store Selection)

We’ve improved the store locator in the widget so that, when customers choose the In-Store option, locations are shown only after a clear location context is provided.

What’s included:

• “View on map” is hidden until a location is provided

• Search map button removed, so results auto-trigger once location is provided

• Location input via “Use current location” or manual search

• Nearest store calculation after the location is set

• Pagination when more than 10 locations are available

• Fallback search using the backend when Google Autocomplete is unavailable

This ensures a more accurate and intuitive store selection experience during the In-Store flow.

👉 Try View on Map directly in the In-Store flow

💰 Coupon Code Improvements

We’ve improved how coupon codes are validated and applied to ensure clear feedback and consistent pricing across offers.

What’s included:

• Validation of coupon codes during offer creation

• Clear error response for invalid coupon codes

• Correct discount application for valid coupon codes

• Coupon type and value stored at the time of offer creation

• Recalculations always use stored coupon logic

• Updates to coupon configuration only apply to new offers

• Frontend-ready error messaging for invalid inputs

• Terminology update from “Promo” to “Coupons.”

This helps prevent confusion and ensures pricing remains stable and predictable.

👉 Learn more about Coupon Logic

📎 Easy Offer Attachment Sortcode

You can now include customer-submitted files directly in New Offer email notifications.

What’s included:

• Sortcode {:offer-file} available in Edit Notification

• The attached file rendered in the email when provided

• Email continues to send normally when no file is attached

• Support for files from the Easy Offer submission payload

This helps provide more complete information directly in email notifications.

👉 Learn more about EasyOffer

📊 Data Updates

🆕 New Catalog Additions

We’ve expanded the catalog with new devices, cameras, lenses, accessories, and smartphones across multiple brands, including Apple, Google, Canon, Nikon, Leica, Sony, Panasonic, Zeiss, and more.

Examples include:

• Google Pixel 10a

• Motorola Moto G Power (2024)

• Canon EOS and RF lens lineup expansions

• Leica M11 and accessory updates

• DJI Osmo Pocket 4

• New binocular and spotting scope models from Bushnell, Zeiss, Nikon, Leica, Meopta, Kowa, and others

• New lens additions from Laowa, Sigma, Tamron, Viltrox, Voigtlander, and Zeiss

• Huawei, LG, and BlackBerry device additions

• Samsung Galaxy Z TriFold

• Nintendo Switch accessories updates

Also, we’ve introduced network compatibility mapping for smartphones to improve carrier support at the device level across regions.

Examples include:

Boost Mobile, Straight Talk, T-Mobile, Verizon, AT&T, Vodafone, O2, Orange, Telstra, and other global carriers

👉 See the full list in the Data Updates Help Guide, March 30, April 07, and April 15.

✨ More improvements are on the way!

✨ Features Update

🎨 Rebranding: Dashboard Visual Alignment (Phase 1)

We’ve applied surface-level rebranding updates across the dashboard to better align with the new Reusely brand identity without introducing major structural changes.

What’s included:

• Updated primary and secondary brand colors

• Improved neutral palette and semantic colors (info, success, warning, danger)

• Typography refinements for better consistency

• New favicon applied across the platform

• Introduction of design tokens for scalable styling

• Visual updates applied to core UI elements (buttons, inputs, tabs, labels, etc.)

⚠️ This is not a full redesign and does not include a new design system rollout.

👉 This is a foundational step toward a future Design System v2.

🧾 Customer Portal: Seller Accepted Message Templates

You can now fully customize the confirmation message shown to customers after they accept an offer.

What’s new:

• Added Mail-In Accepted Offer template

• Added In-Store Accepted Offer template

• Fully editable message content

• Support for dynamic token shortcodes, including:

  • {:company-phone}

  • {:location-phone}

  • {:company-email}

  • {:location-email}

  • {:customer-address}

These templates help you provide clearer instructions and a more branded post-acceptance experience.

👉Learn more about Customer Portal

📥 Exports: Faster & More Reliable Downloads

We’ve improved the export experience by removing email delivery and replacing it with direct downloads.

What’s improved:

• Exports now download directly from the app

• Real-time status tracking (queued, processing, ready, failed)

• Progress indicator for better visibility

• Clear messaging on navigation and interruptions

• Retry option for failed exports

This ensures faster access and reduces the risk of missed or delayed export files.

🧩 Custom Workflows: Create Columns in Custom Status

You can now create custom columns directly while working within a custom status.

What’s improved:

• No need to leave the workflow to add columns

• Works across all buyback types (Mail-In, In-Store, EasySell, Batch Quote)

• Immediate availability after creation

• Built-in validation to prevent invalid or duplicate columns

This removes friction and improves workflow configurability.

👉Learn more about Offer Management

🌍 Customer Portal: Language Selection

Customers can now choose their preferred language directly in the Customer Portal.

What’s new:

• The language selection dropdown is available after login

• Consistent experience with other localized areas

• Improved accessibility for global users

📊 Data Updates

🆕 New Catalog Additions

We’ve expanded the catalog with the latest devices and accessories.

Examples include:

• Samsung Galaxy S26 series

• Samsung Galaxy Buds 4 / 4 Pro

• Apple iPhone 17e

• Apple iPad Air (M4)

• Apple MacBook lineup (M5 series)

• Garmin Venu 4

• Soundboks speakers

Also, we’ve made naming corrections and standardizations for better consistency.

Examples include:

• Lens naming simplification (Laowa FF II series)

• Flash model standardization (Godox V480 series per mount type)

👉 See the full list in the Data Updates Help Guide March 11 and the Data Updates Help Guide March 14.

✨ More improvements are on the way!

✨ Features Update

🎨 Rebranding: New Logo & Favicon

We’ve rolled out the new Reusely branding across the app.

• Updated logo on Login, Sign Up, Create Company, Add-ons, and Request Item pages

• New favicon applied across browser tabs and bookmarks

• No functional impact, verified in staging and production

This marks the first visible step of our rebranding rollout.

👉Learn more about Rebranding: New Logo & Favicon

🌍 Multilingual Support (Internal App)

Reusely now supports multiple languages for internal user workflows.

• Automatic language detection on first launch

• Manual language selector in User Settings

• All internal UI elements localized (navigation, onboarding, tooltips, notifications, system emails, forms, and error messages)

⚠️ End-customer-facing content is not automatically translated.

👉Learn more about Multilingual Support (Internal App)

🔧 RepairDesk Integration: More Sync Control

We’ve enhanced the RepairDesk integration to give you more control over inventory syncing.

You can now independently enable or disable syncing for:

• Bulk Quote

• EasyOffer

Mail-In and In-Store behavior remains unchanged.

👉Learn more about RepairDesk Integration: More Sync Control

📊 Catalog Expansion

We’ve significantly expanded the catalog to support broader coverage for buyback and trade-in.

🆕 New Additions Include

• Tracking Devices (e.g., Apple AirTag models)

• Digital & Action Cameras (Canon, DJI, GoPro, Leica, Sony, and more)

• Fishing Rods (G. Loomis, Sage)

• Camera Accessories

• Major Lens expansion across Sigma, Tamron, Sony, Nikon, Leica, and others

🔄 Product Update

• Insta360 Go 3S is now separated into 64GB and 128GB variants

📝 Category Naming Update

• G. Loomis Asquith models are now clearly separated into pre-2026 and 2026+ versions

👉 See the full list in the Data Updates Help Guide

Review your pricing rules after enabling new items to ensure accurate buyback values.

More improvements are on the way!!

✨ Features Update

🧾 More Flexible Manual Offer Fields

Creating manual offers is now more flexible. Previously, item name, category, and condition were required. You can now show or hide it, and add new fields. Keeping the form as simple or detailed as your team needs.

👉Learn more about How to Manage Custom Offers

📊 Data Update

We’ve expanded your catalog with new data on OnePlus and the Golf Clubs category, and introduced a new category.

🆕 New Data Added

• OnePlus

OnePlus 15, OnePlus 15R

• Golf Clubs

Callaway, TaylorMade, Cleveland, XXIO, and more.

👉 See the full list in the Data Updates Help Guide

🆕 New Category Added

We’ve expanded the Power Tools category to include drills, saws, grinders, sanders, routers, nail guns, cordless ratchets, combo kits, batteries & chargers, and other professional jobsite tools.

👉 Browse the Power Tools catalog

These updates help you broaden your buyback coverage while keeping your catalog accurate and up to date.

⚙️ Stability Improvements

We’ve also made improvements for smoother performance.

• Exporting Data Feeds on the EU Region works more reliably.

• Manual Pricing is now more stable and reliable.

• Images now display correctly in emails.

Thanks for staying up to date with Reusely. More improvements are on the way!