Why isn’t my email showing as Verified?
I added my email and tried to verify it, but the green “Verified” tag never shows up. At first I thought something was broken, because there’s no error or explanation. On top of that, my emails don’t seem to be sending either.
After asking support, I found out that free email domains like Gmail or Yahoo apparently can’t be verified. But the product never says this anywhere — it just looks like it failed.
Can you please fix this so it’s clear in the product? If free emails can’t be verified, just tell us up front and show what we’re supposed to do instead. And when a business email is verified, make sure the green tag actually shows everywhere it should.
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Comments1
Black Panda
Sep 16, 2025
Hi there 👋 @PRE-LOVED TECH LLC. Thanks for reporting this!
Right now, only business email addresses (for example, yourname@company.com) are eligible for verification. Free domains like Gmail, Yahoo, or Outlook can’t be verified, which is why the green “Verified” tag isn’t showing. On top of that, emails sent from free domains are much more likely to end up in spam, which is another reason we encourage using a business email for better deliverability.
Right now the product doesn’t explain this clearly enough, so it definitely comes across as confusing. We’re planning to add in-product notices and clearer messages so users understand upfront why a free email can’t be verified, what that means for sending, and what steps to take next (like switching to a business email).
In the meantime, if you switch your sender address to a business domain, the green “Verified” tag should appear once the verification is complete.
Also, since this isn’t actually a bug but more of a missing feature, I’ll move this post from “Report a Bug” to “Request a Feature” so our team can track it properly.