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Some devices need notes for finalization of unlock

Suggest a Feature

e.g. Google devices require a pin to confirm the unlock. For example, a processor will receive a device, put it into hold, customer acknowledges, but then the processor still needs the 4 digit pin. Can we add a notes box or something to require this info when it is applicable?

Status: Completed1 comment

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Comments1

  • Gold Patch

    •

    Nov 24, 2025

    As another idea, we could add another stage where once it’s approved, they put it into “Pin needed” or something. Seeing as not every device will require this.

    The issue is that it causes customer support issues, as they need to manually reach out, and this does not work when doing high volume