We’ve noticed a bug in the "customer portal" when an order is marked as “Returned.” Currently, the portal only displays the status as “Returned” but does not show the return tracking number or any relevant shipment details. Instead, it continues to offer an option to “Print Shipping Label,” which may cause confusion for the customer.
Expected behavior:
When an order is marked as “Returned,” the customer should see a message like:
“Your device(s) have been shipped back to you as requested. Your return tracking number is: [Insert Return Tracking Number].”
This will help set proper expectations and avoid unnecessary support inquiries.

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Completed
Suggest a Feature
5 months ago
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Completed
Suggest a Feature
5 months ago
Get notified by email when there are changes.