The option to easy 1-click re-send the shipping label to the user’s email would be useful, as supposed to having to download and send it manually if they lost it.
That’s a great suggestion! While Reusely doesn’t currently offer a direct “1-click re-send shipping label” function, (would be super helpful) there are a few built-in features that can help accomplish nearly the same thing and reduce the need for manual re-sends. (potentially reducing the need for your customers to email/chat/call-in) Win-Win!
Attach Shipping Label Automatically to Confirmation Emails
Make sure your “Mail-In Offer Confirmation” email template includes the following tag:
{:shippingkit-pdf}
That tag automatically attaches a physical copy of the customer’s shipping label when the offer confirmation email is sent.
You can also include the {:offer-detail-link} tag to give customers a quick way to access their Customer Portal, where they can reprint the label at any time.
Once enabled, you’ll see a Customer Portal Link that looks like this: (may look a little different depending on if you have a subdomain attached).
Consider adding this link to your website header as a “Track Status” button or to your footer titled “Reprint Shipping Label.”
This allows customers to view all orders tied to their email and click “Print Shipping Label” directly from the portal.
Optional: Include the Label in the “Mail-In Recovery Email”
You can also include the label again in your Mail-In Recovery Email by adding the same token:
{:shippingkit-pdf}
This ensures that if customers misplace their original email, they’ll get the label again in the follow-up communication.
Consider a Help Center Article
It might be worth adding a short Help Center article titled “How do I reprint or find my shipping label?”
You can include both the Customer Portal link and a short explanation there.
While there isn’t a native “Resend Shipping Label” button from the admin side yet, enabling the Customer Portal and including the label in your email notifications effectively solves the issue and reduces customer support tickets.
——
Reusely Notes:
This could be fairly approachable by adding a “Resend Shipping Label Button” to the “…” section of the Order Detail Screen. Then re-firing a Notification using MailGun with a generic, email “Please Find Your Shipping Label Attached for Order {:offer-id} -
{:shippingkit-pdf}” or an option here to resend “Mail-In Offer Confirmation” notification (assuming the {:shippingkit-pdf} is already inside that notification.
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Comments1
Purple Quesadilla
Oct 31, 2025
Hey Gaither,
That’s a great suggestion! While Reusely doesn’t currently offer a direct “1-click re-send shipping label” function, (would be super helpful) there are a few built-in features that can help accomplish nearly the same thing and reduce the need for manual re-sends. (potentially reducing the need for your customers to email/chat/call-in) Win-Win!
Attach Shipping Label Automatically to Confirmation Emails
In Reusely Settings → Notifications (https://app.reusely.com/settings/notifications)
Make sure your “Mail-In Offer Confirmation” email template includes the following tag:
{:shippingkit-pdf}
That tag automatically attaches a physical copy of the customer’s shipping label when the offer confirmation email is sent.
You can also include the {:offer-detail-link} tag to give customers a quick way to access their Customer Portal, where they can reprint the label at any time.
Enable and Promote the Customer Portal
Go to Settings → Customer Portal (https://app.reusely.com/settings/customer-portal)
Once enabled, you’ll see a Customer Portal Link that looks like this: (may look a little different depending on if you have a subdomain attached).
Consider adding this link to your website header as a “Track Status” button or to your footer titled “Reprint Shipping Label.”
This allows customers to view all orders tied to their email and click “Print Shipping Label” directly from the portal.
Optional: Include the Label in the “Mail-In Recovery Email”
You can also include the label again in your Mail-In Recovery Email by adding the same token:
{:shippingkit-pdf}
This ensures that if customers misplace their original email, they’ll get the label again in the follow-up communication.
Consider a Help Center Article
It might be worth adding a short Help Center article titled “How do I reprint or find my shipping label?”
You can include both the Customer Portal link and a short explanation there.
While there isn’t a native “Resend Shipping Label” button from the admin side yet, enabling the Customer Portal and including the label in your email notifications effectively solves the issue and reduces customer support tickets.
——
Reusely Notes:
This could be fairly approachable by adding a “Resend Shipping Label Button” to the “…” section of the Order Detail Screen. Then re-firing a Notification using MailGun with a generic, email “Please Find Your Shipping Label Attached for Order {:offer-id} -
{:shippingkit-pdf}” or an option here to resend “Mail-In Offer Confirmation” notification (assuming the {:shippingkit-pdf} is already inside that notification.