Manual quote for items that unavailable in the catalog

Currently, if a customer searches for an item that isn’t in our catalog, they hit a dead end. We’d like a way for them to manually enter the item details so our back office team can review it and provide a quote later.

One of our competitors does this really well — if an item isn’t found, they let the customer type it in manually, and then follow up by email with a quote instead of forcing an instant price.

Example: If someone searches “Canon AE-1” and it’s not in our database, the system should prompt them with an option like “Can’t find your item? Submit for manual quote.” They’d fill in basic details (model name and condition), contact info and what payout they want to receive from us. Our team then receives the request, reviews it, and responds with a manual quote.

This would prevent us from losing potential trades and ensures customers stay engaged even when their item isn’t in our database.