Item (Internal Notes) Missing Translation

Currently when you have a BuyBack Order, and you leave internal notes on each item

These notes are saved to the Item itself in Inventory.

However once you preform a “Instant Sell” of the device, these notes are being lost in translation once the device is added to an “Invoice”

This causes staff who need to reference these notes later when addressing “Revised offer comparisons” to need to capture the IMEI again, go back to inventory and look at the “Pending” list and find the item (there is no hyperlink inside invoices to open the specific item entry) nor is the notes of specific devices present inside invoices.

This can get messy, because not only do you have to look at the Revised email from the Instant Sell source, then you have to compare those items to your invoice, to find the IMEI numbers since revised offer emails don’t show IMEI numbers, then go back to inventory and look at the “Pending” list and find the item, then compare the revised instant sell source notes to your notes to see if it matches.

If it was an honest mistake, then you need to compare the prices/revised offer email and update the invoice accordingly so the Invoice totals align for proper accounting.

Then management roles need to figure out what happened on the fly,

• Did our staff miss documenting something wrong with the device? (Causing us to fetch PhoneCheck reports again, they are not inside invoices) to compare.

• Did the price sync “Condition” criteria change without us being aware.

• Did the item price from the price sync change from the time we “instant sell” to arrival during transit.

And attempt to learn from it/prevent it from happening again.