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Instant Sell Order Status Tracking

Suggest a Feature

Summary:

When an Instant Sell offer is accepted, the associated items move from Inventory to On-Invoice/Pending. The invoice that generates in the senders org correctly shows details such as Tracking Number and PO Number, but there’s currently no direct way to check the order status for that transaction.

Current Behavior:

  • After accepting an Instant Sell offer, Reusely moves items to an invoice.

  • The Instant Sell organization automatically emails the seller an Order Confirmation, which includes a link to their Customer Portal where they can check order status.

  • However, this customer portal link is not displayed on the invoice itself.

Proposed Enhancement:

Add a default link or button on the invoice (for Instant Sell orders) that redirects to the Instant Sell organization’s Customer Portal, where the user can view the current order status and details.

Status: Completed1 comment

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Comments1

  • Purple Quesadilla

    •

    Oct 26, 2025

    Here is some more added context and the reasoning behind:

    When TBP uses the Instant Sell feature, an invoice is created inside our org/instance. Using RT as an example, an offer is created in RT’s org/instance. The shipment information from RT is put into TBP’s Invoice.

    Missing from TBP’s invoice is a link to view RT’s Offer Confirmation page for that specific order.

    —-

    Current workaround is to take the TBP Invoice’s Reference Number and bring it back into our email to locate the “Offer Link” as shown below.

    It would be helpful to just “Plop” this as a button inside TBP’s Invoice for easy access into the Track/Offer Confirmation page.