Enhanced Carrier Logistics Visibility

In business planning, predictability is everything. Once an order has been shipped, operations need to know what is coming in, when it will arrive, and how to prepare for it.

Today, when a customer ships their devices, the system automatically updates the order to “In-Transit” based on carrier tracking. This is valuable for identifying incoming inventory, but it stops short of providing operationally actionable insight.

Key Pain Points

1. Lack of Delivery Journey Visibility

• “In-Transit” is too broad to support planning.

• We cannot easily distinguish between:

  • Recently shipped packages

  • Packages nearing delivery

  • Packages arriving today or tomorrow

• There is no visibility inside the admin/dashboard into critical milestones like “Out for Delivery” or delivery ETA grouping.

Impact:

Teams cannot plan receiving, staffing, or processing efficiently prior to delivery.

2. Inability to Sort or Plan by Estimated Delivery Date

• Orders cannot be sorted or grouped by expected delivery date.

• There is no way to quickly answer:

  • “What is arriving today?”

  • “What is arriving this week?”

  • “What should we prepare for next?”

Impact:

Reactive operations instead of proactive planning.

3. Offer Management UI Regression

The new Offer Management section represents a significant step backward:

• Previously:

  • Clear, per-status list views

  • Fast scanning and workflow-driven navigation

• Now:

  • Status is not available as a filter

  • Users must “dig” instead of doing

  • Workflow visibility is fragmented

Impact:

Slower execution, higher cognitive load, and reduced efficiency.

4. Dashboard Limitations as a Primary Workflow Tool

• The Dashboard has become the primary status-viewing surface

• It supports only 9 tiles total, which is insufficient for:

  • Order lifecycle tracking

  • Logistics + operations monitoring

• Critical funnel stages are hidden or collapsed.

Impact:

The dashboard cannot scale with real-world order management complexity.