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BuyBack Orders > Items > Edit Button

Suggest a Feature

There is some user confusion behind the “Edit” button that resides on the BuyBack Order Detail, under the “…” button next to each item.


We find that staff are using this “Edit” button to enter a “Not as Described” Status change, because it automatically “saves” as they work on the order, then they realize that this flow changes the entire order, and then there isn’t a way to gain customer approval, which creates issues.

I think that there should be a Sub-Menu added to the Edit button (see photo below) 1 option to enter the regular edit flow, and 1 to enter the Not as Described Workflow, just for additional clarity.

Status: In Progress1 comment

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Comments1

  • Purple Quesadilla

    •

    Nov 25, 2025

    Another approach that seems like it could maybe work better is turning this “Edit” button into a conditional view.

    IF order is in Active Status, or In Transit show edit button.
    IF order is in “Being Inspected” or greater, show edit/revised offer button.