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  • Purple Quesadilla

    •

    Jan 22

    Added Context: We are establishing a Workflow in Intercom where users can check the status of their order (Push to resolve via workflow), depending on which status the order is in the workflow could provide information based upon the status:

    For example - Activation Lock Held - Would tell the user the Comment about the lock and offer an option to state the lock had been removed through a custom action (api) - Whats missing is the endpoint to declare the lock has been removed.

    (We could use the update status API and move the order back to Being Inspected, however that wouldn’t truly complete the loop of informing staff the lock had been removed).