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Activation/General Hold loop closure

Suggest a Feature

right now, if a device goes into activation lock a user is notified and provided instructions. But the end user has no way to acknowledge when they fix it or unlock the device. They have to manually email. It would be ideal if we scope a feature that allows a user to mark complete, this way the Reusely customer knows that they can proceed.

Status: Completed1 comment

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Comments1

  • Purple Quesadilla

    •

    Sep 24, 2025

    Excellent idea, When sending the “Activation Lock” workflow email, include a “Problem Solved/I have disabled activation lock” button inside the email.

    Once the button is clicked, a Staff Notification (email) is sent to the appropriate person/group established. 😎