When a customer marks a order that has been placed in activation lock status, and has taken action to say that the device no longer bears the activation lock via the customer portal
A new staff notification will be sent when all items are unlocked. - Perfect!
Proposal: Add an Internal Note as well to the order for clear communication. (The orange triangle is great, but it should also be added as an Internal Note).
Internal Notes: Customer has informed us that activation lock has been removed from the following devices: Item Number: XXX, XXX etc - Please continue with device inspection.
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Completed
Suggest a Feature
4 months ago
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Completed
Suggest a Feature
4 months ago
Get notified by email when there are changes.