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Activation Lock Staff Notification Addition

When a customer marks a order that has been placed in activation lock status, and has taken action to say that the device no longer bears the activation lock via the customer portal

A new staff notification will be sent when all items are unlocked. - Perfect!

Proposal: Add an Internal Note as well to the order for clear communication. (The orange triangle is great, but it should also be added as an Internal Note).

Internal Notes: Customer has informed us that activation lock has been removed from the following devices: Item Number: XXX, XXX etc - Please continue with device inspection.

Status: Completed1 comment

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Comments1

  • Black Panda

    •

    Jan 26

    Note: it already exist on our app which on the Notification settings under Staff Notification “All Items Reported Unlocked"